Privacy Policy

1. Introduction

Kent Thermal Solutions Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our services or website.

We are registered in England and Wales under company number 12345678 and our registered office is at Nexus Business Centre, 19-21 Albion Place, Maidstone, Kent ME14 5DY.

2. Information We Collect

Personal Information

We may collect and process the following personal information:

• Contact details (name, email address, phone number, company)
• Business information (company name, job title)
• Project requirements and specifications
• Correspondence and communication history
• Website usage data through cookies and analytics

Automatically Collected Information

When you visit our website, we may automatically collect technical information including IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our thermal insulation services and respond to enquiries
• To process and manage contracts and projects
• To send service updates, quotes, and project information
• To improve our website and services
• To comply with legal and regulatory obligations
• For marketing communications (where consent has been given)

Our legal basis for processing your data is typically contractual necessity, legitimate business interests, or your explicit consent.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our business operations (e.g., IT support, accounting)
• Professional advisors (lawyers, accountants, insurers)
• Regulatory authorities when required by law
• Business partners in joint projects (with your consent)

All third parties are required to respect the security of your data and treat it in accordance with the law.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain client data for 7 years after the completion of a project to comply with legal obligations.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request limitation of how we use your data
• Right to data portability: You can request transfer of your data to another organization
• Right to object: You can object to our processing of your personal data
• Rights related to automated decision making: You have rights regarding automated processing

To exercise any of these rights, please contact us using the details below.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

8. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

9. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: